You’ve just unpacked your new phone, started it for the first time, and when you start setting it up, all your excitement is stopped by an ugly pop-up that says “SIM Not Provisioned Error MM 2”. This error can occur for many reasons, and while it can be frustrating, you don’t need to be a tech savvy to fix it.

What does the error “No SIM MM 2 card available” mean?

Simply put, this error means your SIM card cannot coordinate with your carrier’s network. Typically you get the “SIM not provisioned MM 2” error if:

• You bought a new phone and a SIM card
• You have received a new SIM card with a new number
• The SIM card is not properly inserted

If your SIM card has been recently purchased, it may be that the operator has not registered or activated it. Otherwise, it may also be due to the following reasons:

• The carrier is down
• You are not in the coverage area
• Your number / SIM card is blocked by the operator

In these situations, your phone would function as normal, except you won’t be able to use services that involve the use of the network, such as making phone calls, using cellular data, etc.

Try these troubleshooting steps and hopefully the “SIM unsupported MM 2” error will be fixed.

1. Clean the SIM card / slot

If the SIM card is not installed properly or there is dust on the SIM tray, your smartphone may not be able to connect to the SIM card. This may cause the SIM card not supported error message to be displayed.

Although SIM cards remain in phones for most of their life cycle, they do not protect them from dust and debris build-up. These dust particles can obstruct the operation of the SIM card and may not be detected by the operator’s network.

Follow the steps below to properly clean and reinstall the SIM card.

1. Turn off your phone.
2. Use the SIM Eject Tool to remove the SIM tray.
3. Remove the SIM card from the tray and use a damp (not wet) microfiber cloth or Q-Tip to clean the SIM card and SIM card slot.
4. Put the SIM card back in your pocket and put it back in your smartphone.
5. Restart your device to see if the problem is resolved.

Caution:Avoid using rough fabrics and other materials on the surface of the SIM card as this may scratch it and further damage it. Wait for the moisture to dry completely before reinserting the card.

2. Try turning on airplane mode

As simple as it may seem, putting your phone on Airplane Mode for a while can work wonders. This forces the SIM card to reconnect to the carrier’s network, and if you’re lucky, it can automatically reconnect successfully.

If you are an Android user, you can easily activate airplane mode via the notification panel. Just swipe down on the screen to open the notification tab and look for an icon that says “Airplane Mode” or “Airplane Mode”.

If you’re using an iPhone, open “Control Center” and tap on the icon that looks like an airplane to activate “Airplane Mode”

Wait about ten seconds after activating airplane mode and then disabling it. We hope that the error “SIM not supported MM 2” will resolve itself.

3. Restart your phone

A quick solution to this problem may be to restart your phone. This may sound lazy, but when you restart your phone, it updates your carrier’s settings, which may fix the problem. Again, the method of this fix is ​​different for Android and iOS.

For Android, press and hold the power button until the boot panel appears on the screen. Tap the “Restart” button and wait for the phone to reboot.

If you’re using an iPhone or later, press and hold the Power button and any volume button until you see the “Power Off” slider on the screen. Drag the slider and wait 30 seconds for the iPhone to shut down completely. To restart your iPhone, simply press and hold the power button again until you see the Apple logo on the screen. If you’re using an iPhone SE, 8 or earlier,the reset instructions are slightly different.

4. Try a different SIM port or a different phone

Sometimes the error “SIM not secured MM 2” can also appear due to a faulty SIM port or faulty phone, but you don’t need to rush to the repair shop right away. Here’s what you can do instead.

Put the SIM card in a different slot, and if you don’t have a dual SIM cell phone try using it on a different phone. Check your phone’s user manual to find out where the SIM card is and how to open the back cover of the phone if necessary. This would give a clear picture if your SIM card or phone is damaged.

If the SIM card works fine in other phones, contact the service center. If your SIM card still does not work even after trying various devices, contact your network operator.

Note:Use the appropriate SIM removal tool supplied with the mobile phone to remove the SIM card. Avoid inserting any other sharp tools, such as a safety pin, into the phone’s eject port.

5. Update operator settings

Just as your device’s operating system receives updates on time, SIM operators also provide routine updates to improve user experience. These updates allow your device to connect to the latest services from your wireless service provider.

If you skip this update knowingly or unknowingly, you may see a “SIM not MM 2 supported” error on your screen until you manually update your carrier settings by following the instructions below.

Update operator settings on Android

Go to “Settings”, look for “About phone” and look for “Update Profile”.

On some devices, you will find these settings on a different page, go to “Settings” and then click “System”. Go to the “Advanced” tab and tap “System Update”.

Additionally, some devices have a separate operator settings page. Skip the hustle and bustle by simply searching for “Carrier Settings” in the Settings search bar.

Remember that you will only find the “Update profile” button if you have not installed the operator update.

Update carrier settings on iPhone

Open “Settings”, go to the “General” tab, and then open the “About” section.

Here you will find the “Update carrier settings” option in the menu. By clicking on it, you will be asked if you want to update the operator settings for your device. Select “Update”.

If you can’t find any option to update your operator settings in your phone’s settings menu, then your operator settings are now up to date and you don’t need to do it manually. However, for security, you can always contact your network operator.

6. Update the Carrier Services application (Android only)

Android users have one more alternative to update their carrier’s network connection:Carrier Services App. This application only supports the relationship between your device and the network, so any default or outdated system may trigger the “SIM not provisioned MM 2” error on your phone.

It is also important to keep this app up to date. Usually the app updates itself every time it finds a stable Wi-Fi connection. However, you can update it manually by going to the Google Play Store and searching for “Carrier Services Application”. Click “Update” and wait for the installation.

This may take several minutes. After installing the updates, restart your device and the network should be restored to normal.

7. Get professional help

If the SIM card is installed correctly and you followed all the above-mentioned methods to reconnect to your network operator but still having the same problem, the problem could be more serious.

In these cases, it is often a broken phone or a bad SIM card. If you are unable to fix the problem yourself, it’s always best to consult the experts at the phone’s service center or contact the seller for technical support.

Frequent questions

1. What is a “SIM not voice capable” error?

The “SIM does not support voice” error means that your SIM card cannot make voice calls. This error is slightly different from “SIM 2 unsupported MM error” as here you can still send SMS and use internet services through your SIM card. Set voice as the only function that is forbidden.

2. Does the network lock cause the error “SIM does not support MM 2”?

If you bought your phone through a carrier like Verizon or AT&T, it most likely has a network lock. This means that your phone’s software will be configured to work with one operator. Using a third-party SIM card may result in “MM 2 unsupported SIM error”. To get rid of it, you have to contact your carrier and ask them to unlock your phone in order to accept all networks.

3. Can I use the phone without a SIM card?

Yes, you can still use the phone without a SIM card. However, you will not be able to make cellular calls to anyone or send SMSes. In addition, you will have to rely on your Wi-Fi to access the internet.