Verizon ellipsis jetpack recalling 2.5M hotspots over dangerous defect

Verizon ellipsis jetpack recall because battery of the device has the potential to overheat, resulting in burns or fire.

The Ellipsis Jetpack mobile hotspots that were sold by Verizon between the years 2017 and 2021 are affected by the recall. Users are able to access the internet through their hotspot devices even when they are in regions that do not have internet service.
The battery inside of these devices has the potential to overheat, which poses a risk of burning or starting a fire. According to the notice of recall issued by the Consumer Product Safety Commission, Verizon was made aware of 15 instances of hotspots reaching unsafe temperatures. In addition, the recall claims that some of these hotspots were made available to students by their respective schools for the purpose of distance learning.
Tammy Barfels is the owner of one of the models that has been recalled.

The Ellipsis Jetpack mobile hotspots that were sold by Verizon between the years 2017 and 2021 are affected by the recall. Users are able to access the internet through their hotspot devices even when they are in regions that do not have internet service.
The battery inside of these devices has the potential to overheat, which poses a risk of burning or starting a fire. According to the notice of recall issued by the Consumer Product Safety Commission, Verizon was made aware of 15 instances of hotspots reaching unsafe temperatures. In addition, the recall claims that some of these hotspots were made available to students by their respective schools for the purpose of distance learning.
Tammy Barfels is the owner of one of the models that has been recalled.

“I’ve been messing around with the thing trying to get it to work,” said Tammy, who claims that no one notified her about the recall over a fire hazard until her hotspot malfunctioned, at which point she took it to a local Verizon store in order to have it repaired. “I’ve been messing around with the thing trying to get it to work,” said Tammy.

The company sent everyone in her system who had one of the affected hotspots an email back in April.”

Verizon has stated that they have provided an update to the software that is present in the device in order to reduce the possibility of it overheating. But the hotspot had to be activated in order for it to function properly.
In the case of Tammy, she stated that the company advised her that a replacement would not be available for several weeks.
She explained that after a period of six to eight weeks, the company would send her an empty box. After that, she would be able to take the unit, place it in the box, and return it to the company.
Tammy explained to the Verizon customer service representatives that her device was not functioning properly, and as a result, the updates would not have been successful. She does not have any other access to the internet, so she must pay a monthly fee to use the hotspot.
Here are the reasons why Verizon customers like Tammy are unable to simply pick up a replacement at their neighborhood store. When they are shipped, lithium batteries need to be packaged in a particular manner. Because Verizon has contracted with a third party to handle this process, the wait time to get the unit returned and replaced can be anywhere from a few days to several weeks. Here is an instructions on how to submit a request for a replacement.

Verizon ellipsis jetpack Recall FAQ

What is Verizon replacing the Ellipsis Jetpack with?

Since April of 2017, Verizon has offered customers the Ellipsis Jetpack as a mobile hotspot option to purchase. During the month of March 2021, we were able to confirm that the Ellipsis had been removed from the Verizon website and that it had been replaced with the Orbic Speed hotspot.

Will Verizon replace my jetpack?

Verizon has stated that it will provide customers with a complimentary Orbic Speed hot spot in exchange for their Jetpacks. Parents and guardians whose children attended schools that distributed recalled Ellipsis Jetpacks are encouraged to get in touch with those institutions to obtain information on how to get their children a free replacement hot spot and return the recalled device for proper disposal.

How do I return my Ellipsis Jetpack?

Ellipsis Jetpacks with the model numbers MHS900L, MHS900LS, and MHS900LPP will be provided as a replacement at no cost by Verizon as part of the recall. Please visit EllipsisJetpackRecall.expertinquiry.com or call 855-205-2627 between the hours of 8:00 a.m. and 10:00 p.m. Eastern Time, seven days a week, for information regarding the replacement of your device.

Why is my Ellipsis Jetpack not working?

It’s possible that your battery is dead, in which case it won’t be able to provide the power required to make the screen visible. Connect your charger to the wall outlet and allow your Jetpack to charge while it is plugged in.

How long does Ellipsis Jetpack last?

Usage Time Ellipsis Jetpack: Up to – 10 hrs.